Refund policy
RETURN & REFUND POLICY
Oddly Yours is a registered DBA of Black Frog LLC, a California limited liability company.
RETURNS
We accept eligible returns within 21 days after the last item in your order is delivered. If the final day of the return period falls on a weekend or public holiday, the deadline will extend to the next business day.
To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging. Proof of purchase is required.
Due to the handmade nature of our pieces, slight variations in color, shape, texture, and details may occur. These variations are natural and are not considered defects.
To request a return, please contact us at hello@oddlyyours.com before sending your item back. Returns sent without prior approval will not be accepted.
Customers are responsible for purchasing and paying for return shipping unless the item arrives damaged, defective, or incorrect. Once your return is approved, we will provide instructions on how and where to send your package.
CANCELLATIONS
Orders may be canceled before fulfillment. To request a cancellation, contact us as soon as possible at hello@oddlyyours.com. Once an order has been fulfilled or shipped, it cannot be canceled, but it may be eligible for return under this policy.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@oddlyyours.com and include photographs of the item and packaging so that we can evaluate the issue and make it right.
If the return is due to our error or an eligible damaged or defective item, we will cover the reasonable return shipping cost.
NON-RETURNABLE ITEMS
The following items cannot be returned, except where applicable law requires otherwise:
— Custom or personalized pieces
— Gift cards
— Items clearly marked “final sale” before purchase
— Pierced earrings if they have been worn, tried on, or removed from sealed hygiene packaging
Made-to-order items that are not customized or personalized remain eligible for return if they otherwise meet the conditions of this policy.
Returns showing signs of wear, perfume, makeup, damage, alteration, or improper handling will not be accepted.
REFUNDS
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
If more than 15 business days have passed since your refund was approved, please contact us at hello@oddlyyours.com.
EXCHANGES
If you would like a different item, we recommend placing a new order and requesting a return for the original item if it is eligible under this policy.
JEWELRY CARE
Our pieces are handmade and should be handled with care.
Normal wear, accidental damage, improper storage, exposure to water, perfumes, lotions, chemicals, or excessive force are not considered manufacturing defects.
For the best longevity, store jewelry carefully and avoid direct contact with moisture and cosmetics.
EUROPEAN UNION RIGHT OF WITHDRAWAL
Our standard 21-day return period also applies to eligible orders delivered to the European Union.
In addition, if your order is delivered to the European Union, you have a statutory right to withdraw from the purchase within 14 days after the last item in the order is delivered, without providing a reason.
To exercise this right, email a clear statement of your decision to withdraw to hello@oddlyyours.com. Items must be returned unworn, unused, and in their original condition and packaging, along with proof of purchase.
The right of withdrawal may not apply to goods made to your specifications or clearly personalized, or to sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed.
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
CONTACT
Black Frog LLC d/b/a Oddly Yours
California, United States
Email: hello@oddlyours.com